Refund policy

Return & Refund Policy

Last updated: August 2026

✅ At Islamabad Discount Store, your satisfaction is our priority. We are committed to resolving any issues promptly and professionally.

📦 Incorrect Product Received

We take full responsibility if you receive an incorrect product. While such cases are rare, we are committed to resolving them quickly.

How to Report

If you receive an incorrect item, please report the issue within 48 hours of delivery by contacting us via our Contact page or WhatsApp. Your complaint must include clear photos or a video showing the received product, the original packaging, and the invoice label clearly visible for verification.

Resolution Process

Once the issue is verified:

  • We will arrange a return pickup if required
  • The correct product will be dispatched at no additional charge
  • Please ensure the item is safely packed when returning it
  • Upon receiving and verifying the returned item, the correct product will be dispatched within 24 hours
  • If the correct item is no longer in stock, a full refund will be issued

⚠️ Important: No action will be taken without visual proof. Complaints raised after 48 hours of delivery may not be accepted. This policy applies only when the error has occurred from our side.

⚡ Non-Functional or Defective Product

When Is a Product Eligible?

If a product does not turn on or shows no power response when unboxed, it is considered non-functional and eligible for replacement.

Please Note

Some items such as watches and earbuds are sealed and imported. These products are not opened or tested before shipping. Replacements are only offered if the product fails to power on right out of the box. Claims about performance, features, battery life, or usage experience are not eligible.

How to Submit a Claim

  • Record a clear, uninterrupted unboxing video showing the parcel being opened and the product not turning on
  • Submit the video via our Contact page or WhatsApp within 24 hours of delivery
  • Claims without video proof will not be accepted

Resolution Process

After your claim is verified, we will arrange a return pickup. Once we receive and inspect the returned item, a replacement will be dispatched within 24 hours.

⚠️ Important: We do not accept returns based on personal expectations. If the product turns on but you are not satisfied with its size, sound, performance, or appearance, it cannot be returned or replaced. Only fully non-functional products are eligible.

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